Netfirms has been involved in webhosting for a very long time. In fact, this Canadian company is one of the largest in the world. Founded in 1998, the company currently hosts more than 1 million different websites in its infrastructure, which is one of the largest in North America. The company has also held true to their original goals of providing low-cost, reliable hosting services to individuals and small and midsize businesses. Netfirms also offers e-commerce solutions, VPS and more.

Pricing Concerns

When it comes to value for the price, you will find that Netfirms falls somewhere in the middle of the pack. While they’re not as affordable as some other budget hosting companies, they’re not particularly expensive, either. However, their base package is somewhat lacking in features when compared to hosts that offer unlimited disk space and bandwidth.

Reliability and Uptime Factors

One area where Netfirms gets very high marks is in network uptime and stability. Because they operate such an immense system, there is an incredible amount of redundancy built into it. This provides their customers with considerable peace of mind and ensures that they are able to enjoy better than the industry standard of 99.9% uptime.

Control Panel Information

For those who like to use cPanel or vDeck, you will find that Netfirms is a bit of a letdown. Their custom control panel is state of the art, though, and offers plenty of functionality and features. Even beginners will find that the panel is easy to navigate, with clearly marked features. However, it is not as powerful or robust as cPanel, vDeck 3.0 or Plesk.

Customer Support and Service

If there is one area where Netfirms needs improvement, it is in the area of customer service. You can reach customer support via phone or through email; however, neither operates on a 24-hour basis. The email solution is supposed to be, but it doesn’t really work that way. The phone number is in operation only during standard business hours. However, there is an enormous knowledge base through which you can search for answers on your own, as well as a help and FAQ section that can provide benefits for customers unwilling to wait for a response from support.


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  • 24×7 customer support
  • Instant WordPress blog
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